Regional Director LAX/LAS

British Airways is one of the world's leading global premium airlines serving almost 40 million customers a year, travelling to over 180 destinations in more than 70 different countries worldwide.

Currently, British Airways has an exciting opportunity open for a Regional Director LAX & LAS

SALARY $130,000 | $165,000

At British Airways, our Worldwide Airports team plays a critical role in delivering the experience our customers expect from one of the world's most iconic airlines. As Regional Director LAX & LAS, (Los Angeles and Las Vegas) you'll lead airport operations across two of our most strategically important gateways in the United States, ensuring every customer journey begins and ends with excellence.

This is a high-profile leadership role where you'll be accountable for operational performance, customer experience, safety, security and commercial outcomes across the region. Working closely with airport partners, suppliers, government agencies and internal stakeholders, you'll help shape the future of our operation while leading a team that delivers exceptional service every day.

If you're passionate about operational excellence, inspiring people and driving continuous improvement in a complex environment, this is an opportunity to make a significant impact on both our customers and our business.

What you'll do

• Lead, coach and develop teams to deliver outstanding customer service and operational performance.
• Create an environment that promotes high engagement, accountability and a positive team culture.
• Deliver all station operational KPIs and customer service targets to agreed standards.
• Ensure effective service recovery processes are in place and consistently executed.
• Represent British Airways in customer-related matters and build strong relationships with airport authorities and external stakeholders.
• Maintain full compliance with all safety, security, audit and regulatory requirements.
• Manage budgets within agreed financial parameters and ensure adherence to audit controls.
• Negotiate with suppliers and partners in line with corporate guidelines.
• Build and maintain effective relationships with ground handling agents, suppliers, airport authorities, government agencies and internal teams.
• Hold suppliers accountable for delivering agreed service levels and contractual commitments.
• Act as a Hearing Officer when required.
• Drive continuous improvement initiatives across operational and supplier performance.
• Ensure all administrative and governance activities are completed accurately and on time.
• Act as the Local Emergency Coordinator during operational disruptions or emergency situations.

What you'll bring to British Airways

You bring a proven ability to lead people, inspire high performance and create an environment where colleagues feel empowered to raise concerns, share ideas and continuously improve. Your strong safety mindset, customer focus and commercial awareness enable you to make sound decisions in a fast-paced operational environment. You are a confident communicator and relationship builder who can influence stakeholders at all levels, from frontline teams and suppliers to airport authorities and senior leaders.

Your experience will be evident through your ability to lead through complexity, drive operational excellence and deliver results while maintaining the highest standards of safety, security and customer service. You thrive under pressure, embrace accountability and take ownership for outcomes. You are proactive, resilient and collaborative, with a leadership style that motivates teams, recognises success and constructively manages performance. Your strong judgement, negotiating skills and commitment to continuous improvement help you deliver sustainable results and exceptional customer experiences.

Your experience

• Bachelor's degree preferred; Associate degree or equivalent required.
• Airport operational  experience (Essential)
• Previous people management and/or supplier management experience.(Essential)
• Experience working across multiple functions and stakeholder groups.
• Experience managing conflict and responding effectively in crisis situations.
• Proven ability to work under pressure in a demanding operational environment.
• Ability to work independently and make decisions with confidence.
• Strong understanding of safety and security requirements.
• Proficiency in Microsoft Word, Excel and PowerPoint 
• Experience using safety management systems.
• Willingness to travel and work weekends or irregular hours when required. (Essential)

At British Airways, we take pride in connecting Britain with the world and the world with Britain. Join us and play a key role in leading one of our most important airport operations, delivering safe, reliable and memorable experiences for our customers every day.

You must have employment authorisation to work in the United States.

SPONSORSHIP is NOT Available/Permissible

We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.