20 Years of CallBA
Building careers in customer care.
CallBA is a key part of the British Airways network. Based in Gurgaon and Noida, India, more than 2,000 colleagues use their knowledge, expertise and passion for service to support customers before, during and after their travels.
This year, CallBA celebrates its 20th anniversary, having grown into a thriving team supporting customers around the globe.
Over the past two decades, colleagues have helped shape memorable experiences for millions of customers while building skills, friendships and rewarding careers of their own.
More than a contact centre
If you think a contact centre is all about answering calls, think again. For many colleagues, CallBA is the beginning of something bigger.
“CallBA has been a defining part of my professional journey, giving me the opportunity to continuously learn, grow and take on new responsibilities. What makes it special for me is the people and the culture of opportunity. It’s a place where you’re encouraged to evolve, make a difference and keep raising the bar.”
Kanchan
Whatever the situation, colleagues bring expertise, care and a genuine desire to help. It's about understanding individual needs, finding solutions and making every customer feel valued.
"Being part of CallBA has been a truly rewarding journey, offering continuous opportunities to learn, grow, and take on new responsibilities...The experiences I’ve gained here have played a significant role in shaping my career and helping me become a better version of myself."
Kirti
