Head Office

British Airways never stops changing, adapting, and evolving.

It’s why we’re still here more than 100 years after our first scheduled international flight in 1919.

Staying ahead of the competition and giving our customers the best possible experience means we’re constantly identifying and introducing new technologies, products, and services.

Head Office is where many of our most innovative and original ideas are born, and where our transformation into a truly data-driven digital airline is taking flight.

Head Office business areas

HR & People Digital, Technology & Data Sustainability Finance Marketing Safety & Security Sales Operations, Planning & Strategy Catering & Hospitality

HR & People

Our Human Resources & People teams recruit, support and develop British Airways’ exceptional global workforce – all 34,000 of them. Our People teams include People Partnering, Learning, Reward, Occupational Health, Organisational Effectiveness, Strategic Resourcing and Colleague Services. Our Legal team ensure we’re always working responsibly, whilst our Commercial colleagues support the activities of a multi-billion-pound operation. Our regulatory and compliance experts help us operate in one of the most highly-regulated sectors.

Digital, Technology & Data

Digital, Tech and Data are at the core of every decision we make, helping us create new products that will define the next generation of airline operations. This includes the experiences we offer, how we manage our aircraft and crew, and how we interact with our customers. Working with our Digital, Tech & Data teams means having an opportunity to make a real impact and even disrupt the wider aviation industry.

Sustainability

BA Better World, our sustainability programme, is vital to the future of our airline. Sustainability is everyone’s responsibility at British Airways, so whether working as part of the central Sustainability team, helping transform how we operate, or engaging our colleagues, suppliers or customers, there’s opportunity to be part of our BA Better World activity. We’re looking for talented people in every part of our business to help decarbonise aviation, remove plastics from our planes and drive positive change in the communities we operate in around the world.

Finance

In an industry as competitive as ours, we need finance professionals to influence strategic and tactical decisions that will deliver bottom-line results. Our experts generate insights from complex data and support the business to identify improvements and ensure our airline remains out in front.

Marketing

At British Airways, our Marketing team is responsible for shaping our brand and continuing to drive it forward. They create campaigns that highlight our originality and premium proposition, as well as delivering exceptional partnerships and innovative brand experiences. With a deep understanding of our industry, they act as our brand guardians and ensure that we are always at the fore, both in the UK and across the globe.

Safety & Security

Our commitment to safety and security is continuous. Our team leads the development and implementation of our Management System to ensure we make the right decisions and deliver for our customers and colleagues as we manage safety and security risks.

Sales

The British Airways Global Sales team help maximise revenue and expand our airline's reach. They work tirelessly to promote our trusted brand, establishing partnerships with travel agencies, corporate clients, and online booking platforms, as well as negotiating contracts with partners across the globe. The team helps drive the shift to modern distribution technology, ensuring services are appealing and accessible to our travellers worldwide.

Operations, Planning & Strategy

These are the teams who develop our strategic plans and ensure our company evolves to meet the ever-changing needs of our customers. That could mean planning new routes and fleet updates years in advance or looking at ways to improve our in-flight entertainment.

Catering & Hospitality

Our Hospitality & Product teams and Global Catering colleagues oversee the exceptional food and drink served on all British Airways flights and in our airport lounges. Bringing a wealth of experience, they include Chefs, Performance Executives, Food Safety Managers and Product Development experts. We also have our very own Master of Wine overseeing our beverage programme.

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Digital, Tech & Data

Here at British Airways, change is always in the air. We’re constantly introducing innovative new products and services to improve passenger experience, keep us ahead of the competition and transform the way we fly. We’re already developing next generation technology including artificial intelligence, cloud migration and cyber security systems. And our data experts are using advanced analytics to influence multi-million-pound decisions - like figuring out the right aircraft to buy for the next 20 years. Join us as we transform the way we fly the skies.

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Original ideas start here

Hear how our Head Office colleagues are helping us transform the way we fly the skies.

Welcome to Waterside

Big ideas are born and brought to life at our Waterside Head Office. Located next to London’s Heathrow airport and covering a site that’s roughly the size of Regent’s Park, it’s home to thousands of our high-flying colleagues. It’s a truly unique place to work, and even has its own indoor cobbled street with shops, cafes, and restaurants.

Wide shot of the British Airways Head Office building from the outside

Your journey to Head Office

Online Application:

The journey for Head Office roles will vary depending on what you apply for, but we’ll always ask you to complete an online application.

Assessment:

If you pass the initial screening, we might ask you to complete a further assessment which may include an ability test, personality questionnaire, or record yourself on video answering some pre-loaded interview questions. Don’t worry, it will all make sense once you start the process.

Interview:

What happens next depends on the role you have applied for. We’ll invite you to attend an interview, virtually or in person. This is often a one-stage process; however we may invite you to further stages for some roles, especially specialist or senior positions.

Offer:

If you have been successful, you’ll receive an offer from us followed by an e-contract on the application portal. This will give you access to our ‘Welcome’ site which will provide you with all the useful information you need to know before joining us.

Pre-employment checks:

Nearly there… We’ll then start your pre-employment and security checks; these include Criminal Record Checks (CRC) and, depending on the role, two or five-year pre-employment vetting in the form of references (from former employers or educational institutions, for example).

Sustainability

We’re not just delivering for our customers; we’re delivering for the planet and the communities we serve too. Here at British Airways, we’ve set out on our most important and ambitious journey yet - to a better, more sustainable future through our BA Better World programme. Find out more about our charity partnerships and our flightpath to net zero.

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Got a question about what it's like to work at British Airways?

You can now ask our colleagues a question about their personal experience working at British Airways. Find out a bit more about the career journey you’re interested in or to get some insight into what it is really like to work here.

If you have a question about our hiring process or your current application, please refer to our FAQs.

Join a discussion, or chat directly with one of our colleagues.

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