A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Business Analyst
Work within a team of specialists to define and deliver improvements to business processes through automated and AI solutions. Applying change management and process improvement methods, identifying opportunities to apply AI and automation technologies to enable better solutions. Enabling British Airways teams to maximise business benefits, cost efficiencies, product quality and process improvement.
What you’ll do:
- Maintain knowledge of new technologies and innovation relating to and directly impacting process automation. Align with opportunities within British Airways to scale our ability to improve processes via appropriate intelligent automation tools
- Ensure business users/key stakeholders are confident with the solution and are kept up to date with progress
- Work with stakeholders to seek and promote opportunities for automation, providing advice on feasibility, possible solutions and likely cost
- Contribute to the management of change through stakeholder engagement, impact and risk assessment and clear, concise communication
- Contribute to the production of a business process architecture and identify automation opportunities within the area covered by this architecture
- Understanding and clarifying the detailed steps performed when completing the current process from the current business user
- Identify opportunities for simplification & improvement
- Design effective processes including appropriate documentation and mapping of the process
- Checking and testing the developed solution to ensure all requirements are met
- Train others in the use of current methods and technologies and play an active role in the Centre of Excellence
- Develop knowledge of process improvement approaches and methods to better streamline processes
- Develop knowledge of the capabilities of existing and emerging technologies to better identify opportunities to automate processes in BA
- Follow standards and utilise intelligent automation tools to maximise benefits of automation via appropriate use of available technologies
- Maintain knowledge of new technologies and innovation relating to and directly impacting process automation. Align with opportunities within British Airways to scale our ability to improve processes via appropriate intelligent automation tools.
What you’ll bring to British Airways:
- A passion for improving how things work. You’ll have hands-on experience in process improvement, automation or business analysis, and you know how to apply Lean thinking to spot inefficiencies and turn them into smarter, simpler ways of working
- Commercial sharpness. You bring strong business awareness and can build, evaluate and track business cases, making sure every change delivers measurable value
- Confidence with people at every level. You’ve worked with cross-functional teams and senior stakeholders, and you use clear, engaging communication to influence decisions and bring others with you
- Structured, dependable delivery. You’re an organised planner who manages priorities well and consistently delivers high-quality work on time. Exposure to agile delivery environments will help you hit the ground running
- An analytical mindset. A numerate, scientific or law degree would be a plus, though it’s your curiosity and problem-solving approach that matter most
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
