Airport Manager - BDA

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:  Airport Manager – Bermuda (BDA)

At British Airways, our airport teams are at the heart of delivering the safe, secure and punctual operation our customers depend on, while ensuring they receive an excellent experience throughout their journey.

As an Airport Manager at BDA, you’ll lead and support our Customer Service team and take overall accountability for the performance of the station. From delivering operational and customer service standards to maintaining safety and security compliance, managing budgets and building strong supplier relationships, you’ll play a key role in ensuring the successful day-to-day operation of British Airways in Bermuda.

You’ll work closely with airport authorities, government agencies, Ground Handling Agent teams, suppliers and colleagues across British Airways, bringing strong leadership, sound judgement and a collaborative approach to deliver consistently high standards.

What you’ll do:

• Lead, coach and develop the team to deliver excellent customer service.
• Drive strong colleague engagement and operational performance.
• Deliver station KPIs and customer service targets.
• Ensure effective service recovery when required.
• Maintain full safety, security and audit compliance.
• Represent British Airways with airport authorities and customers.
• Manage station budgets and maintain financial compliance.
• Manage supplier performance against agreed SLAs.
• Build strong relationships with key internal and external stakeholders.
• Drive continuous improvement across the operation.
• Act as the Local Emergency Coordinator.

What you’ll bring to British Airways:

• Strong leadership and people engagement skills.
• A strong focus on safety, security and customer service.
• Excellent communication and relationship-building skills.
• Strong decision-making and problem-solving capability.
• Good business acumen and negotiation skills.
• Strong planning and prioritisation skills.
• A proactive, flexible and collaborative approach.
• Ability to remain effective under pressure.
• Willingness to work weekends, irregular shifts and travel when required.

Your experience:

• Bachelor’s degree preferred, associate degree, or equivalent required
• Airport, airline, or hospitality operational experience required
• People Management and/or Supplier Management experience required
• Experience of working cross functionally
• Conflict management/crisis management
• Working under pressure
• Ability to work independently
• Safety and security awareness
• Proficient with MS Word / MS Excel / MS PowerPoint
• Safety System

Please note: candidates must have the existing right to work and live without conditions in Bermuda, Visa sponsorship is not being offered for this role

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.