Safety & Security Supervisor

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports.  As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training.  We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018.  In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling solution across London Gatwick and London City Airports.

Our operations across two stations supports British Airways, British Airways EuroFlyer, British Airways CityFlyer, Aurigny, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution. 

It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

The role:

Safety and Security Officer

The Safety and Security Officer is responsible for supporting and promoting a strong safety culture across station operations, providing local safety oversight and supporting the Safety, Security and Training Manager, and wider management team on safety-related matters. The role monitors operational activities and compliance through inspections, documentation reviews and engagement with employees, while ensuring relevant HSE requirements, company safety strategies and objectives are effectively understood and applied.

This position will cover our operation at both London Gatwick and London City Airports, and will operate on a 4 on 4 off shift pattern with the earliest possible shift start time of 0600 and latest possible shift finish time of 2200.

Accountabilities:

• Provide health and safety advice and support to managers and employees across the operation.
• Monitor compliance with company policies, procedures, manuals, customer requirements and relevant safety standards.
• Conduct risk assessments, safety inspections, operational checks and audits, identifying hazards and areas for improvement.
• Ensure accidents, incidents and near misses are appropriately reported and investigated, with corrective and preventative actions identified.
• Monitor and analyse safety performance, trends and data, providing accurate reports and supporting continuous improvement.
• Support the prevention and reduction of workplace accidents, incidents and aircraft damage.
• Produce and communicate safety information, alerts and learning to promote awareness and safe working practices.
• Support internal, external and customer audits and represent GGS at relevant safety meetings and forums as required.
• Work collaboratively across departments to drive consistent safety standards and promote a positive, proactive safety culture.
• Champion GGS values and undertake other reasonable duties commensurate with the role.

Behaviours and Attitude:

• Clear and confident communicator, able to provide constructive feedback and influence safe behaviours at all levels.
• Credible and knowledgeable, with the confidence to share expertise and promote best practice.
• Accountable and proactive, taking ownership and responsibility for safety matters and following issues through to resolution.
• Structured and analytical, able to assess information, identify trends and maintain an operational focus.
• Collaborative, building positive working relationships across departments and with internal and external stakeholders.
• Quality focused, demonstrating high standards, attention to detail and a commitment to continuous improvement.
• Commercially aware, understanding the relationship between effective safety management, operational performance and business outcomes.
• Positive role model, demonstrating professionalism and acting as an effective ambassador for GGS.

Skills and Capabilities:

• Working knowledge of health and safety requirements and their application in an operational environment.
• Ability to identify hazards, assess risks and recommend practical control measures.
• Ability to conduct safety inspections and audits, with accurate records and clear findings.
• Incident investigation skills, including identifying causes and corrective actions.
• Ability to analyse safety performance data and produce clear, accurate reports.
• Clear communication skills, with the ability to advise colleagues and promote safe working practices.

Qualifications and Experience:

• Hold a full UK/EU driving licence and meet the requirements for an Airport Driving Permit.
• Provide a verifiable five-year education and employment history for airport security clearance.
• Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Familiarity with SMS reporting systems, such as Coruson or equivalent.

Key enablers/Stakeholders:

• GGS General Manager and GGS Leadership Team
• Operational Managers and Duty Managers
• GGS Training
• BA Global Learning Academy
• CAA
• GGS Planning
• BA Safety, Security, Compliance teams
• GAL
• LCY Airport Authority
• GGS Customer Airline representatives
• Other airline safety, security and compliance
• Stakeholders

Key Performance Indicators: 

• Core safety KPIs (e.g incident rates per 1000 sectors, LTI, audit closure)​
• Ensure timely closure of safety and security actions and audit findings across​
• Compliance with regulatory requirements

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Salary: £38,025.90 plus £2,489.59 annual shift pay

Key benefits include:

• Access to discounted flights known as hotline fares, standby tickets and Annual Bookable concessions with British Airways and other code share airlines
• Access to a Private Health Care scheme and additional health benefits including free winter flu jab 
• Cycle to work scheme
• Free staff parking
• Discounts on public transport and airport food vendors
• A generous leave allowance (in addition to Bank Holidays) of 23 days, increasing to 24 days after 5 years service 
• Pension scheme
• Three times annual salary life assurance

At Gatwick Ground Services you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity are a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.