Meet the colleagues making a difference for our customers.

It’s the kind of thing our people do – that’s the name of our recently launched marketing campaign, celebrating the thoughtful and caring things our colleagues do every day to make a difference for our customers.

Alongside radio adverts, our social media team has been bringing these heart-warming stories to life across our social channels, showcasing the small gestures that can make a big difference.

Like the cabin crew colleague who spotted that two customers had become engaged on their trip to Cape Town and surprised them with champagne on the flight home. Or the colleague who stepped in when a five-year-old lost her tooth somewhere over the Atlantic, leaving her a handwritten note and a coin so the tooth fairy didn’t miss her at 30,000ft - It’s exactly the kind of thing our people do.

Meet the colleagues making a difference for our customers.

It’s the kind of thing our people do – that’s the name of our recently launched marketing campaign, celebrating the thoughtful and caring things our colleagues do every day to make a difference for our customers.

Alongside radio adverts, our social media team has been bringing these heart-warming stories to life across our social channels, showcasing the small gestures that can make a big difference.

Like the cabin crew colleague who spotted that two customers had become engaged on their trip to Cape Town and surprised them with champagne on the flight home. Or the colleague who stepped in when a five-year-old lost her tooth somewhere over the Atlantic, leaving her a handwritten note and a coin so the tooth fairy didn’t miss her at 30,000ft - It’s exactly the kind of thing our people do.