Airport Manager Nassau

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: AIRPORT MANAGER NASSAU

Currently, have an exciting opportunity open as an Airport Manager on the beautiful island of Nassau.

This position will be based at Nassau's Lynden Pindling International Airport (The Bahamas)

SALARY COMPETITIVE

You will be leading a team of both Customer Service and Ramp Handling professionals in delivering excellent customer service within strict financial parameters.  You will also be responsible for ensuring delivery of all compliance standards to ensure we operate a safe, secure, and punctual operation, whilst being fully accountable for all of the station’s performance standards and targets.

You will be required to deliver safety and security compliance as per corporate requirements, Customer satisfaction (NPS), Operational Performance (OTP, RTG, and Departure within 15 minutes/D15) and Ancillary revenue as agreed in financial plan.

Influencing and collaborating with the Management team in Worldwide Airports directorate (Americas), Commercial, Safety, Security, wider IAG group and Operations in the UK will be paramount, in addition to partnering with several other key departments as required including HR, Finance and Procurement.

What you'll do:

• Coach, develop and support a team of British Airways Customer Experience Agents and Ground Handling Agents/suppliers  to deliver excellent safety, security, customer service and performance targets.
• Create an environment that fosters high staff engagement.
• Responsible for delivery of all station operational KPIs and customer service targets to agreed level.
• Ensure appropriate service recovery processes are implemented and actioned.
• Represent British Airways in all customer related issues and work with all local airport authorities to ensure the safe, efficient operation of the station.
• Ensure full compliance with all safety and security processes, procedures, and audit requirements.
• Effectively manage budgets within agreed limits and ensure financial compliance with audit requirements.
• Negotiate with suppliers within corporate parameters.
• Maintain effective communication with colleagues, airport authorities, government agencies, and interdepartmental staff, as required to successfully manage the airport operation.
• Hold all key suppliers accountable to deliver agreed Service Level Agreements (SLAs).
• Act as Hearing Officer, as required.
• Drive continuous improvement with all suppliers!
• Ensure all administrative duties are completed on-time and to high standard.

What are we looking for?

• Takes ownership for delivery and demonstrates a leadership style that empowers people to raise concerns (e.g. about safety, ethics, or performance)
• Self-aware and leads by example. Maintains focus and momentum to optimize performance.
• Recognizes, celebrates, and rewards high performance – and manages underperformance.
• Encourages continuous improvement and innovation.
• Ability to work in a team environment, to engage a team through excellent written and verbal communication skills.
• Prioritization of task/projects and deliver to an agreed schedule, with effective communication/negotiation skills to make strong decisions and problem solve when required.
• Willingness to work weekends and irregular shifts/ travel on occasions to the USA and UK.
• Strong customer focus, with effective planning skills, prioritizing urgent matters when required. 
• Active Leadership with attention to detail

We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

You must have the right to live in The Bahamas and employment authorisation to work in the Bahamas to be eligible.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.