Airport Manager Mumbai (BOM)

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. 

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. 

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. 

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. 

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. 

The role: AIRPORT MANAGER MUMBAI (BOM)

Our Airport Managers are at the forefront of our global operation; the role is as diverse as the customers we serve and the destinations we fly to. 

As Airport Manager Mumbai (BOM) you will be accountable for delivering safety, security, customer, punctuality and finance targets. 

You will be expected to closely lead your team demonstrating excellent people leadership skills, along with our suppliers ensuring that they deliver on behalf of British Airways, our customers, and ensuring that any shortfalls are dealt with quickly and efficiently. 

This role also requires you to represent British Airways with key stakeholders including key government departments, airport operators, Trade Unions and our trusted suppliers. 

What you’ll do:

You will commit to achieving the highest standards of safety and compliance and these are maintained at your airports; including adherence to all applicable regulatory structures and processes and contribute to the airlines safety management system. 

You will ensure all audits are completed and any required follow up is actioned in a timely manner. 

Our customers should receive the highest levels of customer service at all touch points and that any shortfalls are dealt with in an appropriate and timely manner. 

Your airport performance will strive to achieve annual punctuality metrics and contribute to your clusters overall operational performance. 

As airport manager you will be prepared to handle disruption including the ownership and creation of business continuity plans and emergency plans. 

You will ultimately be accountable for your teams performance in BOM airport, ensuring your teams are empowered to make customer and operationally focused decisions and truly make our valued customers feel welcome whether arriving into India or leaving for destinations around the world via London, utilising our extensive network and that of the OneWorld Alliance. 

Our airport managers work closely with Regional Airport Managers to conduct and supervise investigations across areas such as – Safety, Security, People, Customer, Internal Control, Operations. 

Our leadership teams around the world identify opportunities and drive revenue generating initiatives working together with Regional Airport Managers, Airport Managers, colleagues across India, The Maldives, and the wider Worldwide Airports community to drive continuous improvement by sharing knowledge, best practice, pushing boundaries and learning. 

In this role you will own the relationships between British Airways and operational stakeholders including Ground Handling Suppliers, Airport Authorities, Airport Operators Council, local and governmental authorities, British Embassies and High Commissions etc. You will also ensure that communication between internal and external stakeholders are maintained and act as the ‘eyes and ears’ for British Airways in your location. 

There is an expectation you will deputise for the Regional Airport Manager and other Airport Managers when necessary. 

What you’ll bring to British Airways: 

• You are an inspiring leader, able to guide motivate and lead a large team 

• You are safety and security conscious and will effectively always challenge poor safety and compliance behaviours. 

• Role model the service hallmarks and business behaviours expected of all colleagues and partners whether they are internal or external. 

• Experience of managing and holding suppliers and individuals to account. 

• Displays professionalism, integrity, and personality always. 

• Has excellent leadership and management behaviours. 

• Performance management of individuals in a team, including managing poor performance. 

• Working with employee representatives such as trades unions and works councils. 

• Ability to understand and interpret financial reports and translate them in to required actions. 

• Shows flexibility, energy, resilience, and a willingness to work unsociable hours under their own direction. 

• Is a decision maker and problem solver sometimes with limited information and tight deadlines. 

• Has a desire for self-development, learning and a passion for excellence. 

• Demonstrates strong interpersonal, influencing and negotiating skills in a range of different situations. 

• Understands airport operations, both above and below the wing. 

• Knowledge of regulatory frameworks and their application in an airport environment. 

• Experience of managing and/or leading change using recognised change management principals 

Your experience:

• Previous airline management experience is desired  

• Degree education level or higher 

• High standard of spoken and written English required 

• Must be able to obtain an airside pass in India 

• Good working knowledge of Microsoft Office  

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. 

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. 

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. 

We never stand still, and we don’t expect our people to either. 

PLEASE NOTE YOU MUST HAVE THE UNRESTRICTED RIGHT TO LIVE AND WORK IN INDIA AT TIME OF APPLICATION

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. 

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain