Operational Support Coordinator - Part Time

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports.  As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training.  We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018.  In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.  In 2023 we expanded our operation to cover Customer Services and Operations at London City Airport. 

Our operation across two stations supports British Airways, Air India, Aurigny, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution. 

It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

The role:

Operational Support Coordinator

(30 hours per week) 6 hours per day Monday to Friday

£14.23 per hour

Overview of role:

To provide comprehensive administrative support to the business and Operational Managers, ensuring the smooth and efficient running of financial and administrative processes. The role is key to maintaining high standards of service delivery across the organisation.

Principle Responsibilities include:  

•    Process employees time and attendance clearing exceptions daily and communicating effectively with Operational Managers when required.
•    Process monthly payroll including overtime, bonus, step-up-pay, deductions and other ad-hoc payments and process accordingly.
•    Manage, action and respond to all pay related queries.
•    Provide confidential secretarial and administrative support to the Operational Managers as requested
•    Process and issue all Maternity and Paternity paperwork, as advised by the HR Team
•    Respond to daily enquiries on matters such as personal enquiries relating to address changes, salary and overtime discrepancies, recruitment enquiries, ID passes and car parking passes.
•    Record all sickness data for SSP purposes, calculate and process any sick pay deductions in accordance with the company’s sick pay policy
•    Record and manage holiday records and report on a regular basis to operational managers
•    Provide support to the HR Business partner on any recruitment activity, when requested, using the recruitment systems (Earcu).
•    Manage and coordinate all referencing processes 
•    Lead on all ID pass applications, collating all necessary paperwork required for ID pass applications and renewals in a timely manner
•    Order all uniform to meet the Stations need, distribute and arrange collections of all uniform, keeping detailed records for audit purposes
•    Ordering stationary using the appropriate purchase order process and managing stock levels 
•    Coordinate all eyecare voucher requests for the Station, in conjunction with the HR Team
•    Any other duties that you may be called upon from time to time to support the operational needs of the business

Note: The above is intended to outline the general responsibilities and qualifications for the Operational Support Co-ordinator position at Gatwick Ground Services LCY. It is not an exhaustive list of duties, and other responsibilities may be assigned as needed.

Qualifications and Experience:

•    Previous experience within a similar role would be advantageous
•    Ability to work using own initiative and without supervision
•    Good team player with excellent interpersonal and communication skills
•    Excellent organisational, planning and administrative skills and a good eye for detail
•    Experience of working in a busy, sometimes high-pressure environment
•    Experience of dealing with work of a confidential and sensitive nature
•    Computer literate with excellent knowledge of Microsoft Packages e.g. Word, Outlook, Excel etc.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Key benefits include:

• Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
• Health benefits including free winter flu jab and access to the HSF Health Plan
• Cycle to work scheme
• Free staff parking
• Discounts on airport food vendors
• Pension scheme

At Gatwick Ground Services you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity are a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.