Product Owner - Payments

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Product Owner-Payments

Join our Commercial Directorate at British Airways as a Payments Platform Product Owner and play a critical role in shaping the future of payments at BA. This position offers an exciting opportunity to deliver strategic and operational value by driving the development of our payment platform and influencing key initiatives across the business.

What You’ll Do:

• Lead and own core components of our payment platform, identifying opportunities to deliver operational and strategic value.

• Drive the creation, prioritisation, and maintenance of payment product backlogs, ensuring alignment with business goals.

• Contribute to the payment vision for British Airways, building and managing roadmaps to deliver innovative solutions.

• Collaborate with payment partners and technical teams to define robust, scalable requirements and translate these into actionable features and user stories.

• Manage the end-to-end delivery of features, ensuring readiness for live implementation and seamless integration with business stakeholders.

• Partner with selling channels and the wider Payments Team to leverage insights and analysis, driving backlog priorities to achieve cost-saving and revenue-generating objectives.

• Actively participate in cross-functional projects, providing expertise and leadership to ensure successful outcomes.

What You’ll Bring to British Airways:

• A self-driven, credible, and analytical mindset with strong influencing and communication skills.

• A passion for collaboration and a team-oriented approach, working seamlessly with technical and non-technical stakeholders.

• Proactive decision-making abilities, using data and insights to guide prioritisation and strategy.

Your Skills and Experience:

• Experience leading teams in dynamic digital product environments, with a focus on agile delivery.

• Demonstrable knowledge of the payments ecosystem and familiarity with cutting-edge payment products.

• Proven expertise in tools like Jira, Confluence, and Product Board or similar platforms.

• Strong communication skills, including the ability to articulate complex technical concepts to diverse audiences.

• Excellent project management and stakeholder management capabilities.

• Educated to degree level or equivalent work experience.

Key Enablers:

• Deep understanding of the payment ecosystem and what makes a merchant ‘best in class.’

• An agile mindset with a proven track record of delivering payment transformation programmes that meet cost, revenue, and operational efficiency targets.

Why British Airways?

This is your chance to be at the forefront of innovation, leading payment transformation programmes that make a tangible difference. You'll be part of a forward-thinking team where your expertise will directly contribute to enhancing our customer experience and operational excellence.

Ready to take off with us? Apply now and shape the future of payments at British Airways!

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.