Key Account Executive

Join the Adventure with British Airways Holidays

Crawley Office | Hybrid Working | Amazing travel benefits

At British Airways Holidays, we don’t just sell holidays — we create memories. Whether it’s handpicked hotels, curated car hire, or unforgettable experiences, we help our customers make the most of their time away. And it all starts with our people.

We’re proud to be one of the UK’s leading and most trusted tour operators. With 24-hour support for our valued customers and a focus on the details that matter, we take our customers’ holidays seriously – so they can focus on the fun. 

We’re a passionate team of just over 350, backed by the strength and ambition of the fantastic IAG Loyalty Group, made up of British Airways Holidays, Loyalty (the home of Avios) and The Wine Flyer. That means we get the best of both worlds: the excitement of working for one of the UK’s most trusted travel brands in a strong collective, with the feel of a smaller business where your ideas, passion and expertise really matter.

And right now? There’s never been a better time to join us.

About the Role

We’ve got a fantastic opportunity for a problem solving and commercially minded individual to join our vibrant Commercial team. Supporting our Key Account Manager, you’ll be part of the team that manage some of our most important global hotel chains and ancillary partnerships – think iconic hotel chains, car hire giants and using the travel systems that keep the magic going.

You will ensure our ancillary partners’ performance is on point, and their product is ready to shine on ba.com. It’s a fast-moving, fascinating part of the business – and we’ll support you to thrive every step of the way.

Working with suppliers that are connected dynamically to British Airways Holidays. The dynamic sourcing of rates and availability is key to British Airways Holidays continued success; therefore, this is a fabulous opportunity for anyone looking to grow their experience within this exciting segment of the travel industry.

This is the perfect role if you’ve got experience in a commercial role where you have had exposure to hotel connectivity (supply or demand), a passion for travel, and enjoy supporting a team through systems and data.

What you will be doing

• Managing commercial performance of designated ancillary partnership accounts and products, including analysing data, reviewing and responding to competitor analysis and monitoring inventory reports
• Optimising accounts through management of API connectivity, negotiation of special offers, planning marketing activity and enhancing hotel proposition across our website
• Working with external partners and internal teams to ensure the smooth onboarding of hotel products
• Assisting with operational issues and managing onboarding and billing queries
• Identifying opportunities for, and supporting with, the implementation of PR, promotional, and other marketing activity
• Work with external suppliers and other airline Operating Companies
• This role does not involve regular travel, as our fantastic Destination Team manage the individual hotel relationships and buying/negotiating, but you  will occasionally be required to travel overseas, representing British Airways Holidays at supplier and trade functions.

What you will bring:

• Proven experience in the travel industry in a commercial role, ideally for a tour operator or hotel.
• Hotel connectivity experience, from either the supply or demand side is a huge plus
• Ability to show you can account manage.
• A curious, solution-focused mindset – you love cracking a complex challenge
• Attention to detail and a knack for analysing data (Excel is your friend)
• Exceptional attention to detail and strong organisational skills
• Ability and willingness to travel and represent the Company at product supply and trade functions

To help you decide whether you would like to apply for this role, as a guide, a typical salary in this role is around £31,000 - £35,000 per annum (this may vary depending on your relevant skills and experience), plus benefits.

Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK).  Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc.  Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person.  We usually support new colleagues in the office full time for the first four-six weekswith us. 

Why You’ll Love It Here 

• 26 days holiday a year, increasing by one day for every two complete years’ service, to a maximum of 30 days — plus bank holidays. With the option to buy or sell 5 more. 

• Unlimited standby and premium standby fares for you and your nominees (on the BA network and partner airlines) from day one  

• Holiday and flight discounts for you, friends, and family from day one 

• Flexible working hours  

• Annual bonus based on company and individual performance 

• Pension contributions (6% company/3% employee) 

• Private medical and dental cover with BUPA.  Paid options to cover partner and children. 

• Enhanced Primary and Co-Parent Leave 

• Enjoy up to 20 days working in Europe a calendar year under our hybrid working policy. 

• Cycle to work scheme 

• Electric/ULEV car scheme 

• Ability to purchase Avios from salary at a discounted rate 

• Wellbeing and recognition programmes to support and celebrate you 

What Makes Us Special 

You do! Our people bring the energy, the warmth, and the ideas that make British Airways Holidays extraordinary. And as we grow, you’ll grow too — with plenty of opportunities to develop your skills, shape your career, and help build the future of travel

Come join a team that’s passionate about travel, serious about quality, and full of people who love what they do.

Diversity, equality & inclusion are all important to us.  We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally.  Equality and equity are important in ensuring that everyone is treated fairly.  Our focus is on creating a positive and inclusive working environment for all.

• We aim to be inclusive – everyone feels valued and respected as an individual. 
• We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences.
• We aim to be diverse – with a mix of colleagues representing our community.

Please see our LinkedIn page to find out a bit about our recent activity.

Closing date for applications is: 25th August

Please note - we may close this vacancy early if we receive lots of applications or business prioritie